About Mark
14 years in the weeds.
Technical professional with 14+ years in production support, API integration, and backend tooling. I work with non-technical teams to make their systems actually useful — not just installed.
Most recently Zendesk Co-Administrator at Liberty Tax — architecting support infrastructure for nationwide operations, building custom real-time dashboards, and automating workflows at scale.
“Tenacity to find a resolution that doesn't already exist.”
Background
- Zendesk Co-Administrator — Liberty Tax (nationwide)
- Linux server admin — InMotion Hosting T1 Senior
- SQL scripting on live production databases
- ITT Technical Institute — ITCNS, Norfolk VA
Certifications
✓ Zendesk Talk Administration✓ Zendesk AI Workshop · 2026
How I work
Honest scoping
I'll tell you if something's out of scope and point you to someone who can.
Plain English
No jargon. If you can't understand what I'm doing, I'm doing it wrong.
Remote & local
Available anywhere remotely. In-person within Jefferson County, NY area.