Services

consulting

API Consulting

You have an API your team bought or built — and nobody's sure what to do with it. I help you understand what it can actually do, what questions to ask your developer, and what's realistic.

• Plain-English walkthrough of what your API does and doesn't do
• Help translating business needs into developer requirements
• Review of existing API integrations for issues or improvements
• Guidance on REST, webhooks, and automation opportunities

consulting

CS Metrics Audit

Your support team is buried in tickets but the reports don't help you make decisions. I surface the metrics that actually matter for front-line teams — built real-time dashboards for nationwide support operations at scale.

• Audit of your current Zendesk or helpdesk reporting setup
• Identification of which metrics actually reflect team performance
• Recommendations for dashboards leadership can act on
• Zendesk workflow review — triggers, automations, routing logic

build

Website Creation

Backend-focused builds: the part most developers skip. For front-end visuals and design I work with a trusted partner — you get both sides done properly, not just a pretty site that breaks.

• Backend architecture and server setup
• Performance, security, and uptime from the start
• Frontend design partner for visuals and layout
• WordPress, custom builds, or static sites depending on your needs

build

Tools & Scripts

Custom hand-coded tools when off-the-shelf doesn't cut it. AI-assisted for security review and code documentation. Built to last, not just to work once.

• Custom scripts for automation, reporting, or data processing
• Internal tooling for small teams
• Security review baked into the build process
• Full code comments — you'll know what it does and why